FAQ

How can we help you?

Here is a list of the most commonly asked questions! Click the question below to reveal the answer.
Please call 830-460-3262 with any other inquiries.

What do I need to do to prepare for my arrival?
Check out our handy countdown calendar for all important dates leading up to your stay.
Can my friends come and visit?

Due to COVID-19 restrictions, no visitors are allowed at your site until further notice. View additional information here.

How far in advance should I make my reservation?
We recommend booking at least 6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!
Are you accepting reservations for the 2024 total solar eclipse?
At this time, our team is not accepting reservations, however, if you are interested in staying with us during the total eclipse, please fill out the provided form here.
What forms of payment are accepted for my reservation?
We gladly accept Visa, MasterCard, Discover, and American Express. Full payment is due at the time of booking.
What can I use my Jellystone Park™ gift card towards?
Jellystone Park™ gift cards are applicable towards reservations only. They may not be used towards day camp passes or any on-site amenities, Ranger Station items, etc.

Gift cards can be purchased here.

Can I bring pool toys to play with in the pools?
Sorry, we do not allow guests to bring personal pool toys.
Will my reservation guarantee a specific campsite or cabin assignment?
Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
Can I arrive early and/or depart late?

We are not allowing early access/arrivals (before check-in time) until further notice.

Early access (before check-in time) does not guarantee site/cabin will be ready or available at time of arrival. Extended access (after check-out time) does not guarantee guest will be able to stay on site/in cabin until departing from the Camp-Resort. Early access/extended access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability and involves a fee based on the time of check-in – please call for info. We absolutely cannot accommodate access prior to 11AM, so please plan your travel accordingly.

What is your cancellation policy?
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date:

Cabins:

3+ WEEKS
2+ WEEKS
LESS THAN 2 WEEKS
Refund minus the non-refundable $25 cancellation fee OR full refund issued in camp credit
50% of reservation issued in camp credit and 50% of reservation forfeited
Full reservation forfeited

The cancellation policy for the Ranger’s Retreat is as follows:

5+ WEEKS4+ WEEKSLESS THAN 4 WEEKS
Refund minus the non-refundable $50 cancellation fee OR full refund issued in camp credit50% of reservation issued in camp credit and 50% of reservation forfeitedFull reservation forfeited

Campsites:

2+ WEEKS
1+ WEEKS
LESS THAN 1 WEEK
Refund minus the non-refundable $25 cancellation fee OR full refund issued in camp credit
50% of reservation issued in camp credit and 50% of reservation forfeited
Full reservation forfeited

CHANGE POLICY

  • Changes to reservation arrival or departure dates made outside of the respective cancellation window (see above) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window
  • Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds.

*All rates, specials, terms, and policies are subject to change at any time without notice.

Do you have quiet hours?
We do! Quiet hours are from 11PM – 8AM (Sun-Thurs) and 11PM – 8AM (Fri & Sat). All campers must observe quiet hours by regulating their activities so that others will not be disturbed.
What is your pet policy?
Pets are allowed free of charge at RV sites and with an applicable fee for select pet-friendly cabins – for 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. 2 pet max per cabin/RV site. Pets are NOT allowed at our playgrounds, restrooms, or other buildings. Pet owners are required to bring a crate(s) for their pet(s) and are responsible for pet clean-up and noise control. Please keep your pet on a leash and never unattended. For the safety of our guests, pets must be up-to-date on vaccinations. We reserve the right to remove hostile and disruptive pets from the Camp-Resort. View our pet waiver here.
Are alcoholic beverages allowed?
They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.
What is your smoking policy?
As a courtesy to all our guests, smoking of any substance, (including vaping) is not allowed in any outdoor common areas (pools, pavilion, etc.) or indoor facilities (cabins, screened-in porches, restrooms, recreation buildings, etc.). All of our cabins are non-smoking.
Are campfires allowed?
You bet, unless there is a burn ban. Please confine them to provided fire rings and do not leave them unattended. Firewood may not be brought into the Camp-Resort from an external location as it can spread bugs and pests to our beautiful trees. Firewood is available for purchase at the Ranger Station.
Do you offer a military discount?
Yes! We want to show our appreciation for all active duty and retired military service men and women by offering 10% off during weekday stays in a cabin or at a campsite – all season long!

*Offer not valid during holidays (Memorial Day, 4th of July, and Labor Day). Must present valid ID at check-in.

Book now using promo code: YOGITHANKSYOU

Do you have Wi-Fi?

Yes, we have free Wi-Fi throughout the Camp-Resort – speeds will vary. We do ask that you refrain from steaming videos, as it tends to slow down the speed for everyone.

Are golf carts, motorized scooters, and ATVs allowed in the Camp-Resort?

Personal golf carts are allowed with proof of insurance, a signed contract, and an annual fee of $45 + tax (no prorating). For your convenience, we do have golf carts available to rent. Motorized wheelchairs are allowed, but ATVs and motorized scooters are not allowed.

Do you have RVs available to rent?
While we do not rent RVs ourselves, we do partner with RV Share, a peer-to-peer online RV rental service. Browse available RVs here, or list your RV here. With the rental of an RV from RV Share, you will still need to reserve a site.
What is the speed limit?

The speed limit throughout the Camp-Resort is 5 MPH. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.

Are fireworks allowed?
Fireworks, including sparklers, are not allowed at the Camp-Resort.
Are firearms allowed?
Firearms are not allowed in Jellystone Park™.
Can we cut down trees for firewood?
Trees – both living and dead – may not be cut down or damaged in any way. There will be a $200 per tree fine if damage occurs.
Do you offer any discounts for bloggers?
Calling all photographers, bloggers, and social media enthusiasts! Interested in getting a discount off your next stay in exchange for your vacation photos or a blog post on your stay? We want to hear from you! Simply contact us with your proposal and please include a links to your website and/or socials. We will get back to you at our earliest convenience.
What can't I bring?
Firewood, dirt bikes, hoverboards, kids electric scooters, pets not included in reservations, drones, four wheelers, RZRs, Polaris vehicles, ATV’s, and fireworks. Please contact our reservations team at 830-460-3262 with any additional inquiries.
This is my first time visiting Yogi Bear’s Jellystone Park™ Guadalupe River. Is there anything I should know?
We are so excited to have you stay with us! There are a few optional items you can bring along to maximize the fun during your trip. You are welcome to bring bicycles to help you get around the Camp-Resort. We also suggest bringing fishing poles for some quality family fishing. And keep in mind that while we do offer plenty of activities here at the Camp-Resort, there are many local attractions that your family may enjoy as well. If you have any questions about your upcoming stay, our friendly reservations team is here to help! Feel free to give us a call at (830) 460-3262.

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Want to experience it for yourself? Let's go! Link in bio.⁠
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Click the link in our bio to book your stay today!
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Ready to book? Check rates & availability via the link in our bio.⁠
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...

Don’t let spring pass you by, join us for a getaway! ⁠

Choose from one of our amazing luxury cabins like our Boo Boo™ Bungalows. Cute, comfortable, and offers all the amenities you’ll need!
...

Happy National Pet Day! We love your furry friends. 🐾💛⁠

📷: @jersey.the.goldengirl
...

Happy National Siblings Day to all our families out there! Give your built-in bestie(s) a hug today. 💛 ...

Sliding into the weekend like…⁠

Did you know our pools are open everyday and the rest of our water attractions are open Saturdays, and Sundays? ⁠

AND starting Memorial Day all our water attractions will be open DAILY. ⁠

�Don’t miss out - plan your vacation today! ⁠

Link in bio. ⁠

📷: @tiamariereagan
...

Spend your spring with us here at Jellystone Park™! ⁠

Whether you choose a cabin or RV site, we have so many comfortable options for everyone.
...

Looking for the perfect cabin for your getaway? ⁠

Our Hill Country Cabin sleeps up to 8 people, has a private bedroom, bunk beds, and even a loft area for the kids to enjoy. ⁠

Choose one along the river, away from the action, or right by the Water Zone. Click the link in our bio to learn more!
...

Do you need a faster way to get around our Camp-Resort? Or are you looking for ways to get ultimate relaxation on your vacation? We've got you covered! ⁠

At Jellystone Park™, we're always working to give you the most comfortable stay that we can. ⁠


Check out our new blog for information about add-on options for your next getaway! Link in bio.
...

Happy Easter to all our egg-cellent campers! 🐣🌸⁠


Photo by Priscilla Du Preez on Unsplash
...

The reviews are in! A Jellystone Park™ vacation may be exactly what your family needs - but don’t take our word for it. See what everyone else is saying!⁠

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⁠
“Beautiful river views, extremely well manicured walking paths, playgrounds for kids, up kept RV spots. Awesome swimming pool with water slides. Would recommend to anybody, young or old, kids and adults have plenty to enjoy. Really neat experience”- Cade ⁠

Want to experience it for yourself? Let's go! Link in bio.⁠
...

Have S'MORE fun when you vacation at Jellystone Park™! ⁠

A stay with us is just what you need for endless, relaxing, fun, and new family memories. 🤩
...

Spend the afternoon playing a round of mini golf, jumping on the jumping pillow, or enjoying the view of the Guadalupe River from your luxury cabin! ⁠

Our Hill Country Riverfront cabins offer comfort and convenience with stunning views for your family to enjoy. ⁠

Click the link in our bio to book your stay today!
...

Mother’s Day is around the corner, so show mom some love with a trip to Jellystone Park™! ⁠

Whether it’s lounging by the pool or beating the fam in a round of mini golf, there’s tons of fun (or relaxation) to be had!⁠

Ready to book? Check rates & availability via the link in our bio.⁠
...

Did you know that camping offers many health benefits? ⁠
From increased serotonin levels, fresh air and exercise, more! ⁠

Check out our latest blog for 5 reasons why a visit to Jellystone Park™ is great for both your mental and physical health!⁠

Link in bio.
...

Jump into spring & join us for some Jellystone Park™ fun!⁠
☀️🌸 ⁠

How are you spending the first day of spring?
...

Have you booked your vacation yet? We have so many amazing RV spots for you and your family! ⁠

Make sure to check out all of our amazing deals before booking. ⁠

Click the link in our bio to learn more!
...

Want to be close to all the action? Our Ranger's Retreat is located on the 2nd floor of the Registration Station right near the water zone. This convenient cabin sleeps 12, has 2 full bathrooms, and even a private hot tub for you to use! ⁠

Click the link in our bio to learn more.
...

We PAWS-itively love our furry guests!⁠
🐾⁠
We know that they are a member of your family, and we invite you to bring them along on your next family vacation to Jellystone Park™! ⁠

Ready to book? Simply add your number of pets under the guest count to find the best campsite or cabin for you and your bestie. Woof!⁠
...

‼️Join our team‼️ ⁠

We are currently hiring for the 2021 season and would love to get to know you! To make the hiring process as easy for you as possible, we are having TWO week-long job fairs!⁠

Come out and see us March 15 - 19 or March 22 - 26 between 10AM - 2PM. ⁠

We are accepting walk-ins and scheduled interviews. Click the link in our bio to see open positions and apply! ⁠

We can't wait to meet you. 😁
...

Spring Break is finally here and Easter is right around the corner! 🌸⁠

Have you booked your family holiday vacation yet? Get outside, enjoy all our attractions, and get ultimate relaxation & fun when you stay with us! ⁠

Holiday weekends sell out fast, book your stay today! Link in bio.
...