FAQ

How can we help you?

Here is a list of the most commonly asked questions! Click the question below to reveal the answer.
Please call 830-460-3262 with any other inquiries.

What do I need to do to prepare for my arrival?
Check out our handy countdown calendar for all important dates leading up to your stay.
Can my friends come and visit?

Yes! Check out our visitor passes here

What is good camping etiquette

If you’re a first time camper, you may have some questions on the best camping etiquette. Learn how you can be a good neighbor, stay safe during your trip, and more, here.

How far in advance should I make my reservation?
We recommend booking at least 6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!
Are you accepting reservations for the 2024 total solar eclipse?
At this time, our team is not accepting reservations, however, if you are interested in staying with us during the total eclipse, please fill out the provided form here.
What forms of payment are accepted for my reservation?
We gladly accept Visa, MasterCard, Discover, and American Express. Full payment is due at the time of booking.
What can I use my Jellystone Park™ gift card towards?
Jellystone Park™ gift cards are applicable towards reservations only. They may not be used towards day camp passes or any on-site amenities, Ranger Station items, etc.

Gift cards can be purchased here.

Can I bring pool toys to play with in the pools?
Sorry, we do not allow guests to bring personal pool toys.
Will my reservation guarantee a specific campsite or cabin assignment?
Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
Can I arrive early and/or depart late?

We are not allowing early access/arrivals (before check-in time) until further notice.

Extended access (after check-out time) does not guarantee guest will be able to stay on site/in cabin until departing from the Camp-Resort. Early access/extended access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability and involves a fee based on the time of check-in – please call for info. We absolutely cannot accommodate access prior to 11AM, so please plan your travel accordingly.

What is your cancellation policy?
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date:

Cabins:

3+ WEEKS
2+ WEEKS
LESS THAN 2 WEEKS
Refund minus the non-refundable $25 cancellation fee OR full refund issued in camp credit
50% of reservation issued in camp credit and 50% of reservation forfeited
Full reservation forfeited

Campsites:

2+ WEEKS
1+ WEEKS
LESS THAN 1 WEEK
Refund minus the non-refundable $25 cancellation fee OR full refund issued in camp credit
50% of reservation issued in camp credit and 50% of reservation forfeited
Full reservation forfeited

CHANGE POLICY

  • Changes to reservation arrival or departure dates made outside of the respective cancellation window (see above) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window
  • Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds.

*All rates, specials, terms, and policies are subject to change at any time without notice.

Do you have quiet hours?
We do! Quiet hours are from 11PM – 8AM (Sun-Thurs) and 11PM – 8AM (Fri & Sat). All campers must observe quiet hours by regulating their activities so that others will not be disturbed.
What is your pet policy?
Pets are allowed free of charge at RV sites and with an applicable fee for select pet-friendly cabins – for 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. 2 pet max per cabin/RV site. Pets are NOT allowed at our playgrounds, restrooms, or other buildings. Pet owners are required to bring a crate(s) for their pet(s) and are responsible for pet clean-up and noise control. Please keep your pet on a leash and never unattended. For the safety of our guests, pets must be up-to-date on vaccinations. We reserve the right to remove hostile and disruptive pets from the Camp-Resort. View our pet waiver here.
Are alcoholic beverages allowed?
They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.
What is your smoking policy?
As a courtesy to all our guests, smoking of any substance, (including vaping) is not allowed in any outdoor common areas (pools, pavilion, etc.) or indoor facilities (cabins, screened-in porches, restrooms, recreation buildings, etc.). All of our cabins are non-smoking.
Are campfires allowed?
You bet, unless there is a burn ban. Please confine them to provided fire rings and do not leave them unattended. Firewood may not be brought into the Camp-Resort from an external location as it can spread bugs and pests to our beautiful trees. Firewood is available for purchase at the Ranger Station.
Do you offer a military discount?
Yes! We want to show our appreciation for all active duty and retired military service men and women by offering 10% off during weekday stays in a cabin or at a campsite – all season long!

*Offer not valid during holidays (Memorial Day, 4th of July, and Labor Day). Must present valid ID at check-in.

Book now using promo code: YOGITHANKSYOU

Do you have Wi-Fi?

Yes, we have free Wi-Fi throughout the Camp-Resort – speeds will vary. We do ask that you refrain from steaming videos, as it tends to slow down the speed for everyone.

Are golf carts, motorized scooters, and ATVs allowed in the Camp-Resort?

Personal golf carts are allowed with proof of insurance, a signed contract, and an annual fee of $45 + tax (no prorating). For your convenience, we do have golf carts available to rent. Motorized wheelchairs are allowed, but ATVs and motorized scooters are not allowed.

Do you have RVs available to rent?
While we do not rent RVs ourselves, we do partner with RV Share, a peer-to-peer online RV rental service. Browse available RVs here, or list your RV here. With the rental of an RV from RV Share, you will still need to reserve a site.
What is the speed limit?

The speed limit throughout the Camp-Resort is 5 MPH. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.

Are fireworks allowed?
Fireworks, including sparklers, are not allowed at the Camp-Resort.
Are firearms allowed?
Firearms are not allowed in Jellystone Park™.
Can we cut down trees for firewood?
Trees – both living and dead – may not be cut down or damaged in any way. There will be a $200 per tree fine if damage occurs.
What can't I bring?
Firewood, dirt bikes, hoverboards, kids electric scooters, pets not included in reservations, drones, four wheelers, RZRs, Polaris vehicles, ATV’s, and fireworks. Please contact our reservations team at 830-460-3262 with any additional inquiries.
This is my first time visiting Yogi Bear’s Jellystone Park™ Guadalupe River. Is there anything I should know?
We are so excited to have you stay with us! There are a few optional items you can bring along to maximize the fun during your trip. You are welcome to bring bicycles to help you get around the Camp-Resort. We also suggest bringing fishing poles for some quality family fishing. And keep in mind that while we do offer plenty of activities here at the Camp-Resort, there are many local attractions that your family may enjoy as well. If you have any questions about your upcoming stay, our friendly reservations team is here to help! Feel free to give us a call at (830) 460-3262.

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Don’t be scared, we still have tons of availability. Reserve your spot today and get ready for a scary-good time - link in bio.
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As the weather starts to cool off, book a stay, hunker down in one of our spacious cabins, and make Jellystone Park™ your home away from home. ⁠

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Photo: @jersey.the.goldengirl
...

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Read our guide to camping etiquette via the link in bio!
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There is still time to participate in our #bestvacationever photo contest! You could have a chance to win $250 in camp credit and a $100 gift card to @gorumpl.⁠ 📸⁠⁠⁠
⁠⁠⁠
Now through Labor Day, post a photo of you having your BEST VACATION EVER at Jellystone Park™. Be sure to tag us with @jellystoneguadaluperiver #jellystoneguadaluperiver AND #bestvacationever to be entered!⁠⁠⁠
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Start snapping!⁠ View the terms & conditions via the link in our bio.⁠
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Peak season may be over, but summer is not… We still have so many fun activities and attractions for our campers to enjoy before the kids go back to school! ⁠

💦 Outdoor pools & Water Zone⁠
⛳️ Mini golf ⁠
🏐 Sports courts ⁠
& so much more! ⁠

Non-peak hours vary, learn more - link in bio.
...

We could all use one more summer escape. Book with promo code FAREWELL21 to save on your last hurrah of summer. Expires Monday!⁠

Click the link in our bio to learn more.
...

Although school is almost back in session, and our hours may be shortened, the summer days are still long and there’s still so much fun to be had at Jellystone Park™! ⁠

Make sure to take advantage of our special end of summer deal and book your family vacation now - link in bio to learn more.
...

Did you know - the perfect family vacation can exist outside of the weekend? From enjoying fun attractions, to lower rates and fewer crowds, there are tons of perks to creating memories during the week. Read our latest blog to learn more. Link in bio. ...

Our Halloween weekends are quickly approaching and we can’t wait for all the fun activities we have planned! ⁠

Get ready for a scary good time 👻 Learn more - link in bio.
...

Fall is one of our favorite seasons of the year. ⁠

The weather starts to cool down, there’s less people in the park, and we still have so many fun activities to keep the kiddos busy. Not to mention our outdoor pools are still open! ⁠

Book your fall vacation today - link in bio.
...

Kick start your fall getaway by booking a stay in one of our Cozy Cabins! ⁠

Learn more about this cute cabin and our other ways to stay using the link in our bio.
...

Our Halloween weekends are right around the corner so that means it’s time to start planning your vacation (& your costume)! ⁠

Don’t be scared, we still have tons of availability. Reserve your spot today and get ready for a scary-good time - link in bio.
...

Fall is right around the corner and that means its time to start planning your autumn family vacation! ⁠

As the weather starts to cool off, book a stay, hunker down in one of our spacious cabins, and make Jellystone Park™ your home away from home. ⁠

Learn more - link in bio.
...

We’re wishing a safe, relaxing, & fun Labor Day to all our campers! ...

Planning a fall road trip? Make Jellystone Park™ your home away from home this fall. ⁠

Choose between 6 different campsites! Learn more & begin planning your vacation - link in bio.
...

It's #nationaldogday!

We PAWS-itively love our 4-legged campers and have pet-friendly cabins and campsites as well as a Bark Park for them to play in!

Celebrate your furry friend and bring them along on your next camping trip — book one now! Woof!

Photo: @jersey.the.goldengirl
...

Whether you’re planning your end of summer camping trip or looking forward to a fall camping getaway, there’s no better time than the present to review steps on how to be the best camper during your vacation.⁠

Read our guide to camping etiquette via the link in bio!
...

There is still time to participate in our #bestvacationever photo contest! You could have a chance to win $250 in camp credit and a $100 gift card to @gorumpl.⁠ 📸⁠⁠⁠
⁠⁠⁠
Now through Labor Day, post a photo of you having your BEST VACATION EVER at Jellystone Park™. Be sure to tag us with @jellystoneguadaluperiver #jellystoneguadaluperiver AND #bestvacationever to be entered!⁠⁠⁠
⁠⁠⁠
Start snapping!⁠ View the terms & conditions via the link in our bio.⁠
...

Peak season may be over, but summer is not… We still have so many fun activities and attractions for our campers to enjoy before the kids go back to school! ⁠

💦 Outdoor pools & Water Zone⁠
⛳️ Mini golf ⁠
🏐 Sports courts ⁠
& so much more! ⁠

Non-peak hours vary, learn more - link in bio.
...

We could all use one more summer escape. Book with promo code FAREWELL21 to save on your last hurrah of summer. Expires Monday!⁠

Click the link in our bio to learn more.
...

Although school is almost back in session, and our hours may be shortened, the summer days are still long and there’s still so much fun to be had at Jellystone Park™! ⁠

Make sure to take advantage of our special end of summer deal and book your family vacation now - link in bio to learn more.
...

Did you know - the perfect family vacation can exist outside of the weekend? From enjoying fun attractions, to lower rates and fewer crowds, there are tons of perks to creating memories during the week. Read our latest blog to learn more. Link in bio. ...