FAQ

How can we help you?

Here is a list of the most commonly asked questions! Click the question below to reveal the answer.
Please call 830-460-3262 with any other inquiries.

Can my friends come and visit?

Due to COVID-19 restrictions, no visitors are allowed at your site until further notice. View additional information here.

Absolutely! Guests must pay a visitor fee and the number of people per campsite cannot exceed 8.

How far in advance should I make my reservation?
We recommend booking at least 6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!
Are you accepting reservations for the 2024 total solar eclipse?
At this time, our team is not accepting reservations, however, if you are interested in staying with us during the total eclipse, please fill out the provided form here.
What forms of payment are accepted for my reservation?
We gladly accept Visa, MasterCard, Discover, and American Express. Full payment is due at the time of booking.
What do I need to do to prepare for my arrival?
Check out our handy countdown calendar for all important dates leading up to your stay.
What can I use my Jellystone Park™ gift card towards?
Jellystone Park™ gift cards are applicable towards reservations only. They may not be used towards day camp passes or any on-site amenities, Ranger Station items, etc.

Gift cards can be purchased here.

Can I bring pool toys to play with in the pools?
Sorry, we do not allow guests to bring personal pool toys.
Will my reservation guarantee a specific campsite or cabin assignment?
Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
Can I arrive early and/or depart late?

We are not allowing early access/arrivals (before check-in time) until further notice.

Early access (before check-in time) does not guarantee site/cabin will be ready or available at time of arrival. Extended access (after check-out time) does not guarantee guest will be able to stay on site/in cabin until departing from the Camp-Resort. Early access/extended access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability and involves a fee based on the time of check-in – please call for info. We absolutely cannot accommodate access prior to 11AM, so please plan your travel accordingly.

What is your cancellation policy?
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date:

Cabins:

3+ WEEKS
2+ WEEKS
LESS THAN 2 WEEKS
Refund minus the non-refundable $25 cancellation fee OR full refund issued in camp credit
50% of reservation issued in camp credit and 50% of reservation forfeited
Full reservation forfeited

The cancellation policy for the Ranger’s Retreat is as follows:

5+ WEEKS4+ WEEKSLESS THAN 4 WEEKS
Refund minus the non-refundable $50 cancellation fee OR full refund issued in camp credit50% of reservation issued in camp credit and 50% of reservation forfeitedFull reservation forfeited

Campsites:

2+ WEEKS
1+ WEEKS
LESS THAN 1 WEEK
Refund minus the non-refundable $25 cancellation fee OR full refund issued in camp credit
50% of reservation issued in camp credit and 50% of reservation forfeited
Full reservation forfeited

CHANGE POLICY

  • Changes to reservation arrival or departure dates made outside of the respective cancellation window (see above) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window
  • Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds.

*All rates, specials, terms, and policies are subject to change at any time without notice.

Do you have quiet hours?
We do! Quiet hours are from 11PM – 8AM (Sun-Thurs) and 11PM – 8AM (Fri & Sat). All campers must observe quiet hours by regulating their activities so that others will not be disturbed.
What is your pet policy?
Pets are allowed free of charge at RV sites and with an applicable fee for select pet-friendly cabins – for 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. 2 pet max per cabin/RV site. Pets are NOT allowed at our playgrounds, restrooms, or other buildings. Pet owners are required to bring a crate(s) for their pet(s) and are responsible for pet clean-up and noise control. Please keep your pet on a leash and never unattended. For the safety of our guests, pets must be up-to-date on vaccinations. We reserve the right to remove hostile and disruptive pets from the Camp-Resort. View our pet waiver here.
Are alcoholic beverages allowed?
They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.
What is your smoking policy?
As a courtesy to all our guests, smoking of any substance, (including vaping) is not allowed in any outdoor common areas (pools, pavilion, etc.) or indoor facilities (cabins, screened-in porches, restrooms, recreation buildings, etc.). All of our cabins are non-smoking.
Are campfires allowed?
You bet, unless there is a burn ban. Please confine them to provided fire rings and do not leave them unattended. Firewood may not be brought into the Camp-Resort from an external location as it can spread bugs and pests to our beautiful trees. Firewood is available for purchase at the Ranger Station.
Do you offer a military discount?
Yes! We want to show our appreciation for all active duty and retired military service men and women by offering 10% off during weekday stays in a cabin or at a campsite – all season long!

*Offer not valid during holidays (Memorial Day, 4th of July, and Labor Day). Must present valid ID at check-in.

Book now using promo code: YOGITHANKSYOU

Do you have Wi-Fi?

Yes, we have free Wi-Fi throughout the Camp-Resort – speeds will vary. We do ask that you refrain from steaming videos, as it tends to slow down the speed for everyone.

Are golf carts, motorized scooters, and ATVs allowed in the Camp-Resort?

Personal golf carts are allowed with proof of insurance, a signed contract, and an annual fee of $45 + tax (no prorating). For your convenience, we do have golf carts available to rent. Motorized wheelchairs are allowed, but ATVs and motorized scooters are not allowed.

Do you have RVs available to rent?
While we do not rent RVs ourselves, we do partner with RV Share, a peer-to-peer online RV rental service. Browse available RVs here, or list your RV here. With the rental of an RV from RV Share, you will still need to reserve a site.
What is the speed limit?

The speed limit throughout the Camp-Resort is 5 MPH. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.

Are fireworks allowed?
Fireworks, including sparklers, are not allowed at the Camp-Resort.
Are firearms allowed?
Firearms are not allowed in Jellystone Park™.
Can we cut down trees for firewood?
Trees – both living and dead – may not be cut down or damaged in any way. There will be a $200 per tree fine if damage occurs.
Do you offer any discounts for bloggers?
Calling all photographers, bloggers, and social media enthusiasts! Interested in getting a discount off your next stay in exchange for your vacation photos or a blog post on your stay? We want to hear from you! Simply contact us with your proposal and please include a links to your website and/or socials. We will get back to you at our earliest convenience.
What can't I bring?
Firewood, dirt bikes, hoverboards, kids electric scooters, pets not included in reservations, drones, four wheelers, RZRs, Polaris vehicles, ATV’s, and fireworks. Please contact our reservations team at 830-460-3262 with any additional inquiries.
This is my first time visiting Yogi Bear’s Jellystone Park™ Guadalupe River. Is there anything I should know?
We are so excited to have you stay with us! There are a few optional items you can bring along to maximize the fun during your trip. You are welcome to bring bicycles to help you get around the Camp-Resort. We also suggest bringing fishing poles for some quality family fishing. And keep in mind that while we do offer plenty of activities here at the Camp-Resort, there are many local attractions that your family may enjoy as well. If you have any questions about your upcoming stay, our friendly reservations team is here to help! Feel free to give us a call at (830) 460-3262.

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☑️ Follow @northgateresorts and @jellystoneparkguadaluperiver⁠
☑️ Tag a friend in the comments and tell us why you love camping.⁠

It’s that easy! Comment as many times as you’d like for multiple entries! Contest ends Sunday, 1/17 at 11:59pm EST and the winner will be announced Monday. See our website (jellystoneguadalupe.com/contest-terms) for giveaway terms and see the link in our bio for a digital version of the guide!
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Click the link in bio to learn more.
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Book your stay today - link in bio.
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Happy New Year to our amazing campers! We can’t wait to show you what we have planned for 2021! ❤️🎉⁠ ...

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Happy Holidays from everyone here at Jellystone Park™. ❤️🎁🎄However you and your family spend your holiday season, we hope it is filled with love, laughter, and joy! ⁠ ...

Christmas is a few short days away but there’s still time to give the gift of experience! A vacation to Jellystone Park™ won’t fit under the tree but will leave lasting memories with your loved ones! ⁠

Click the link in our bio to book the best vacation ever.
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Click the link in our bio to learn about the rare astrological event happening tonight!
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Beautiful RV Sites await you this Christmas here at Jellystone Park™! ...

Sleep up to 7 people in our Yogi Bear™ Cabins. These darling cabins are equipped with a full kitchen and room for everyone. ⁠

Book your stay today - link in bio.
...

Looking for a place to call live this winter? Make Jellystone Park™ your home base! Enjoy all of our amenities and attractions, spend time in the warm Texas air, and make new memories with loved ones! ⁠

Link in bio to learn more.
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Santa Claus is coming to town! 🎅🏼⁠

Don't miss out on all the holiday activities here at Jellystone Park™ this season!
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Join in on all the Christmas fun this year at Jellystone Park™. 🎄🎁🎅🏼 Decorate your site or cabin for the chance to win a $100 giveaway voucher, meet with Santa, or enjoy all of our many holiday themed activities! ⁠

Click the link in our bio for a detailed schedule of our events.
...

Here at Jellystone Park™ we have cabin options for everyone. Spend this holiday season in comfort! ⁠

Book your stay today - link in bio.
...

Dreaming of the perfect holiday? Cozy up and make long lasting memories in one of our cabins! 🎁🎄Spots are filling up fast - book today! Link in bio. ...

Snow, rain, or shine there's always a reason to smile here at Jellystone Park™. No matter the weather we always have fun activities for all! ...

From a new fun dog park, more luxury cabins, to our new event tent, there's plenty to look forward to this year at Jellystone Park™ Guadalupe River! Click the link in our bio to read all about them and the plans we have for 2021! ...

GIVEAWAY 🎉 – our 2021 Resort Guide was just released, and we want to help one lucky camper & a friend get their vacation planning started! Here’s all you need to do for a chance to win $100 for both you and a friend to our Camp-Resort!⁠

☑️ Follow @northgateresorts and @jellystoneparkguadaluperiver⁠
☑️ Tag a friend in the comments and tell us why you love camping.⁠

It’s that easy! Comment as many times as you’d like for multiple entries! Contest ends Sunday, 1/17 at 11:59pm EST and the winner will be announced Monday. See our website (jellystoneguadalupe.com/contest-terms) for giveaway terms and see the link in our bio for a digital version of the guide!
...

Have fun all winter long by booking an extended stay here at Jellystone Park™! With activities for everyone, you’ll never hear the words “I’m bored”. ⁠

Click the link in bio to learn more.
...

Book a Jellystone Park™ vacation and snuggle up in our Cozy Cabins! These cabins are cute, comfortable, and sleep up to 4 people. ⁠

Click the link in our bio to view all of our cabins types!
...

Riding into weekend here at Jellystone Park™! ...


Start 2021 off on the right foot by booking a vacation at Jellystone Park™. Enjoy all the comforts of home in one of our premium cabins or spacious RV sites and have endless fun with our many attractions! ⁠

Book your stay today - link in bio.
...

Happy New Year to our amazing campers! We can’t wait to show you what we have planned for 2021! ❤️🎉⁠ ...

Although Christmas is over, you can still treat yourself to a vacation at Jellystone Park™. Choose from one of our many cabins and enjoy all of our amazing attractions! ...

Happy Holidays from everyone here at Jellystone Park™. ❤️🎁🎄However you and your family spend your holiday season, we hope it is filled with love, laughter, and joy! ⁠ ...

Christmas is a few short days away but there’s still time to give the gift of experience! A vacation to Jellystone Park™ won’t fit under the tree but will leave lasting memories with your loved ones! ⁠

Click the link in our bio to book the best vacation ever.
...

Happy First Day of Winter! ❄️We may not have snow, but there are still some magical things taking place in our winter sky. 🌟⁠

Click the link in our bio to learn about the rare astrological event happening tonight!
...

Beautiful RV Sites await you this Christmas here at Jellystone Park™! ...

Sleep up to 7 people in our Yogi Bear™ Cabins. These darling cabins are equipped with a full kitchen and room for everyone. ⁠

Book your stay today - link in bio.
...

Looking for a place to call live this winter? Make Jellystone Park™ your home base! Enjoy all of our amenities and attractions, spend time in the warm Texas air, and make new memories with loved ones! ⁠

Link in bio to learn more.
...

Santa Claus is coming to town! 🎅🏼⁠

Don't miss out on all the holiday activities here at Jellystone Park™ this season!
...

Join in on all the Christmas fun this year at Jellystone Park™. 🎄🎁🎅🏼 Decorate your site or cabin for the chance to win a $100 giveaway voucher, meet with Santa, or enjoy all of our many holiday themed activities! ⁠

Click the link in our bio for a detailed schedule of our events.
...

Here at Jellystone Park™ we have cabin options for everyone. Spend this holiday season in comfort! ⁠

Book your stay today - link in bio.
...

Dreaming of the perfect holiday? Cozy up and make long lasting memories in one of our cabins! 🎁🎄Spots are filling up fast - book today! Link in bio. ...