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Frequently Asked Questions
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How do I make changes/add on items to my current reservation?

If you are needing to make changes or add something to your reservation, such as a golf cart, please give us a call during office hours and we can help over the phone. Please be ready with your confirmation number.

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Can I change my reservation dates a week before I am supposed to arrive?

If your reservation is for a cabin, ANY and ALL changes must be made at least 3 weeks before your original arrival date. For RV site reservations, ANY and ALL changes to your reservation must be made at least 2 weeks before your original arrival date.

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Who can make changes to my reservation?

Only the person whose name the reservation is under may request changes to the reservation unless consent has been given and is documented in the reservation.

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How many times am I able to change my reservation?

The first change is complimentary. Any changes made after that will cost $15.00 per occurrence.

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How far out can I reschedule my reservation?

If your reservation is for a cabin, ANY and ALL changes must be made at least 3 weeks before your original arrival date. For RV site reservations, ANY and ALL changes to your reservation must be made at least 2 weeks before your original arrival date.

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How far in advance should I make my reservation?

We recommend booking at least 6 months in advance of the desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!

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Are you accepting reservations for the 2024 total solar eclipse?

At this time, our team is not accepting reservations, however, if you are interested in staying with us during the total eclipse, please fill out the provided form.

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What forms of payment are accepted for my reservation?

We gladly accept Visa, MasterCard, Discover, and American Express. Full payment is due at the time of booking.

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What can I use my Jellystone Park™ gift card towards?

Jellystone Park™ gift cards are applicable towards reservations only. They may not be used towards day camp passes or any on-site amenities, Ranger Station items, etc. Gift cards can be purchased on this website.

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Will my reservation guarantee a specific campsite or cabin assignment?

Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.

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Do you offer a military discount?

Yes! We want to show our appreciation for all active duty and retired military service men and women by offering 10% off during weekday stays in a cabin or at a campsite – all season long! Book now using promo code: YOGITHANKSYOU
Offer not valid during holidays (Memorial Day, 4th of July, and Labor Day). Must present valid ID at check-in.

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What do I need to do to prepare for my arrival?

Check out our handy countdown calendar for all important dates leading up to your stay.

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Can I arrive early and/or depart late?

We are not allowing early access/arrivals (before check-in time) until further notice.
Extended access (after check-out time) does not guarantee guest will be able to stay on site/in cabin until departing from the Camp-Resort. Early access/extended access only guarantees access to the Camp-Resort and Camp-Resort amenities, which requires parking in overflow. Access is based on availability and involves a fee based on the time of check-in – please call for info. We absolutely cannot accommodate access prior to 11AM, so please plan your travel accordingly.

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If I leave before my departure date, will I get a refund?

No. Leaving early is considered as a cancellation and the cost of the remaining day(s) will be forfeited.

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What do I do with my linens if I'm checking out?

If you rented linens for your stay you can leave them in the cabin and our Housekeeping staff will collect them and clean them.

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I have a voucher/points I want to put towards my reservation, how or when do I do that?

You will need to log into your Club Yogi™ Rewards account and request a certificate. You will need to present the certificate at check-in to be verified by the staff and credited to your reservation.

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Can my friends come visit?

Yes! Additional person fees apply:

Winter: Overnight - $15 | 4 - 7 Nights - $45
Non Peak: Overnight - $20 | 4 - 7 Nights - $60
Peak & Holiday: Overnight - $30 | 4 - 7 Nights - $90

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Do you have quiet hours?

We do! Quiet hours are from 11PM – 8AM daily. All campers must observe quiet hours by regulating their activities so that others will not be disturbed.

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What is your smoking policy?

As a courtesy to all our guests, smoking of any substance (including vaping) is not allowed in any outdoor common areas (pools, pavilion, etc.) or indoor facilities (cabins, screened-in porches, restrooms, recreation buildings, etc.). All of our cabins are non-smoking.

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Are golf carts, motorized scooters, and ATVs allowed in the Camp-Resort?

Personal golf carts are allowed with proof of insurance, a signed contract, and an annual fee of $45 + tax (no prorating). For your convenience, we do have golf carts available to rent. Motorized wheelchairs are allowed, but ATVs and motorized scooters are not allowed.

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What is your pet policy?

Pets are allowed free of charge at RV sites and with an applicable fee for select pet-friendly cabins – for 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. 2 pet max per cabin/RV site. Pets are NOT allowed at our playgrounds, restrooms, or other buildings. Pet owners are required to bring a crate(s) for their pet(s) and are responsible for pet clean-up and noise control. Please keep your pet on a leash and never unattended. For the safety of our guests, pets must be up-to-date on vaccinations. We reserve the right to remove hostile and disruptive pets from the Camp-Resort. View our pet waiver.

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Can I bring pool toys to play within the pools?

Sorry, we do not allow guests to bring personal pool toys.

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What can't I bring?

Firewood, dirt bikes, hoverboards, kids electric scooters, pets not included in reservations, drones, four wheelers, RZRs, Polaris vehicles, ATV’s, and fireworks. Please contact our reservations team at 830-460-3262 with any additional inquiries.

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Are campfires allowed?

You bet, unless there is a burn ban. Please confine them to provided fire rings and do not leave them unattended. Firewood may not be brought into the Camp-Resort from an external location as it can spread bugs and pests to our beautiful trees. Firewood is available for purchase at the Ranger Station.

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What is your cancellation policy?

We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date, please view all the details on our Rules and Policies page.

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Are alcoholic beverages allowed?

They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.

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What is good camping etiquette?

If you’re a first time camper, you may have some questions on the best camping etiquette. Learn how you can be a good neighbor, stay safe during your trip, and more, with our etiquette guide.

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Do you have Wi-Fi?

Yes, we have free Wi-Fi throughout the Camp-Resort – speeds will vary. We do ask that you refrain from steaming videos, as it tends to slow down the speed for everyone.

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What is the speed limit?

The speed limit throughout the Camp-Resort is 5 MPH. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.

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Are fireworks allowed?

Fireworks, including sparklers, are not allowed at the Camp-Resort.

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What is your policy on firearms and weapons?

Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited.

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Can we cut down trees for firewood?

Trees – both living and dead – may not be cut down or damaged in any way. There will be a $200 per tree fine if damage occurs.

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This is my first time visiting Yogi Bear’s Jellystone Park™ Guadalupe River. Is there anything I should know?

We are so excited to have you stay with us! There are a few optional items you can bring along to maximize the fun during your trip. You are welcome to bring bicycles to help you get around the Camp-Resort. We also suggest bringing fishing poles for some quality family fishing. And keep in mind that while we do offer plenty of activities here at the Camp-Resort, there are many local attractions that your family may enjoy as well. If you have any questions about your upcoming stay, our friendly reservations team is here to help! Feel free to give us a call at (830) 460-3262.

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Are there any job opportunities available?

Yes! We are always looking for more motivated people to join our team. View our Job Opportunities page.

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Where are the other Jellystone Park™ locations?

With over 75 locations in the US and Canada, there is sure to be a Jellystone™ Park close to you. Find the Camp-Resort nearest to you.

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