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Rules and Policies

General Rules & Polices

OPEN: Year-round
PEAK SEASON: May 27 - August 13

  • Events, activities, and attractions are subject to change.
  • Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
  • We have adopted dynamic rates which fluctuate based on occupancy similar to the hotel and airline industry. With that being said, rates vary based upon availability and are subject to change with each search.
  • 1 camping unit and 2 cars per site; extra vehicles $5, not including day guest vehicles that must park in overflow lot.
  • Must be 21 or older to rent campsite or cabin.
  • Wristbands issued upon check-in must be worn at all times to identify you as a registered guest. These wristbands also serve as your ticket to fun! They grant you access and use of the parks amenities, activities, and facilities. You may be turned away from an activity or amenity if a wristband is not present.
  • The following flags are allowed to be displayed at your site and throughout the campground, American, Canadian, Military, including Air Force, Army, Marine Corps, Navy, Coast Guard, POW, MIA, and veterans, sports and decorative flags such as holiday, seasonal or garden.
  • Please no bicycle riding after dark; state law requires helmets for all guests 13 and under.
  • Campers may arrive on a motorcycle, but are not permitted to ride the vehicle around the park.
  • Sorry, we cannot accept reservations that include a Saturday arrival or departure, unless made within 1 week of booking.
  • Bookings made during Memorial Day Weekend, Labor Day Weekend, or Columbus Day/Indigenous Peoples' Day Weekend with a Sunday departure date will not be accepted, unless made within 1 week of booking.
  • Three-night minimum during Memorial Day, 4th of July, Labor Day, Columbus Day/Indigenous Peoples' Day weekends.
  • Quiet hours: Daily 11PM-8AM.
  • For information about using your Club Yogi™ Rewards points, please visit our Club Yogi™ Rewards page.
  • Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited.

Campsite Reservations

  • Check-in time is 3pm.
  • We cannot allow early access onto your RV site at this time. If you arrive early you will not be able to access your site and we can only grant access to the campground and campground amenities, which requires an additional fee of $25 – please note we do not have a place to park/hold your RV if you arrive early, so please plan accordingly. Access to park and amenities is based on availability – please call for info. We absolutely cannot accommodate access prior to 11am.
  • Check-out time is 1pm. Extended access is available f0r $25-$30 during peak season to stay in the park until 6pm. Subject to availability.
  • Extended access (after check out time) does not guarantee guest will be able to stay on site until departing from the park. extended access only guarantees access to the campground and campground amenities, which requires parking in overflow. Access is based on availability.
  • No tents allowed on RV campsites. One camping unit per site.
  • We offer seasonal campsites and trailer storage.
  • Minimum stay requirements may apply during your requested dates.
  • Limit 8 people per site. Rates based on 4 people (4 years old and older). Additional person fees apply:
    Winter: Overnight - $15 | 4 - 7 Nights - $45
    Non Peak: Overnight - $20 | 4 - 7 Nights - $60
    Peak & Holiday: Overnight - $30 | 4 - 7 Nights - $90
  • Pets of the registered RV site occupant are welcome, but limited to 2 pets per site. Guests or visitors may not bring pets with them. If they arrive with a pet, they will not be permitted to enter the park. Pet owner is responsible for noise and clean up. Pets must be kept on a leash and may not be left unattended at the site. No pets allowed at tent sites. We reserve the right to remove hostile pets from the parks. View our pet waiver.

Campsite Cancellation Policy

  • We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine.
  • The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.
  • Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date:


2+ WEEKS
Refund minus $25 cancellation fee OR full refund issued in camp credit

1+ WEEKS
50% of reservation issued in camp credit and 50% of reservation forfeited

LESS THAN 1 WEEK
Full reservation forfeited

Campsite Change Policy

  • Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. Guest is responsible for any resultant difference in rates.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window.

Cabin Reservations

  • Check-in time is 4pm.
  • We cannot allow early access into your cabin at this time. If you arrive early you will not be able to access your cabin and we can only grant access to the campground and campground amenities, which requires an additional fee of $25 and parking in the overflow lot. Access to park and amenities is based on availability – please call for info. We absolutely cannot accommodate access prior to 11am.
  • Checkout time is 11am. Extended access is $25-$30 during peak season to stay in the park until 6pm, subject to availability.
  • Extended access (after check out time) does not guarantee guest will be able to stay on site until departing from the park. Extended access only guarantees access to the campground and campground amenities, which requires an additional fee and parking in overflow. Access is based on availability.
  • Unless otherwise noted, rates based on 4 people (4 years old and older). Additional person fees apply:
    Winter: Overnight - $15 | 4 - 7 Nights - $45
    Non Peak: Overnight - $20 | 4 - 7 Nights - $60
    Peak & Holiday: Overnight - $30 | 4 - 7 Nights - $90
  • No tents allowed at cabins or cottages.
  • Minimum stay requirements may apply during your requested dates.
  • Our cabins are non-smoking. An excessive cleaning fee will be assessed if policy is violated.
  • Pets are only allowed at pet-friendly cabins, so please request at time of booking. For one pet, there is a flat fee of $40. For two pets, there is a flat fee of $60. Pet owners are required to bring a crate(s) for their pets and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up to date on vaccinations. We reserve the right to remove hostile and disruptive pets from the park. View our Pet Waiver.

Cabin Cancellation Policy

  • We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine.
  • The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.
  • Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date:


3+ WEEKS
Refund minus $25 cancellation fee OR full refund issued in camp credit

2+ WEEKS
50% of reservation issued in camp credit and 50% of reservation forfeited

LESS THAN 2 WEEKS
Full reservation forfeited

Cabin Change Policy

  • Changes to reservation arrival or departure dates made outside of the respective cancellation window (3-5+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. Guest is responsible for any resultant difference in rates.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window.

Refund Policy

  • Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.

Payment Policy

  • For a limited time, all future bookings will only require 50% down. The remaining 50% will be required to be paid in full 30 days prior to arrival.
  • We gladly accept Visa, Mastercard, Discover, and American Express.
  • Are you struggling to pay in full? Give us a call to see how we can work with you.

2022 Camping Reservations: All outstanding balances are due no later than 30 days prior to arrival. Any outstanding balances that remain 29 days prior to arrival will automatically be charged to the payment method used for the initial deposit. Any declined final payments may be canceled subsequent to the cancellation policy.

No Shows

  • Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds. All rates, specials, terms and policies are subject to change at any time without notice.
  • Harassment or mistreatment of our staff or other guests, including but not limited to, racist comments or hate speech, will not be tolerated under any circumstances.

Water Attractions and Pool Rules

  • All persons under the age of 16 must have a supervising companion, to be in the pools and within the pool and water attraction area.Supervising companion” is understood to mean a person who is responsible for assuring that the child will comply with applicable rules and regulations.
  • Some pools and attractions may not have a Lifeguard on duty. Please supervise children at all times and follow all posted signs and rules.
  • US Coast Guard approved Life Jackets and Puddle jumpers are encouraged for all children 48” or less.

Behavior

  • We expect all guests to behave in a family-friendly manner.  Line jumping, profanity, and unruly behavior are considered offensive behaviors and could result in the guest being ejected from the property without a refund.

Dress Code

  • Proper swim attire is required. 
  • Swim attire must be appropriate for a family environment.
  • Inappropriate swim attire:  Jeans, cut offs, under garments, swim wear that is revealing or has messaging that depicts violence, nudity, vulgarity, or discriminatory language or graphics. 
  • Swim attire with buckles, rivets, zippers, or exposed metal, and other sharp objects are not allowed on slides.

Outside Food and Beverages

  • Food, drinks, and coolers are allowed in the waterpark, with the exception of Jellystone Hill Country, FIMFO Waco and Cajun Palms. Glass, bottles or containers, and alcohol are not permitted. Food and beverages are not allowed in any pools or spas.

Prohibited 

  • Pets are not allowed, except for working service animals. Service animals must be always with their handler and may not be in pools or in contact with the water.
  • Smoking, vaping, or e-cigarettes are not allowed in or around the pool area.
  • Firearms, ammunition, knives, and weapons of any kind are not allowed.
  • Larger outside flotation devices including floats and rafts are not permitted. 
  • Breath holding games are not permitted in any pools or attractions.

Inclement Weather

  • For your safety, certain pools or attractions may need to close during severe weather, such as electrical storms, heavy rain, or high winds. If weather causes a closure every attempt will be made to reopen as soon as it is safe to do so. Pool decks and cabanas will be cleared and guests will be asked to remove their personal items and leave the waterpark area.

Ride Restrictions

  • Guests with limited swimming abilities, certain body proportions, certain heights and/or weights may not be able to enjoy all attractions. All guests must meet the attractions requirements to ride.

Privacy Policy

Privacy Statement

  • Kerrville Camp-Resort, LLC d/b/a Yogi Bear’s Jellystone ParkTM Camp-Resort at Kerrville (“Guadalupe River”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Guadalupe River website and governs data collection and usage. By using the Guadalupe River website, you consent to the data practices described in this statement.

Collection of your Personal Information

  • Guadalupe River collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Guadalupe River also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
  • There is also information about your computer hardware and software that is automatically collected by Guadalupe River. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Guadalupe River for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Guadalupe River Web site.
  • Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Guadalupe River public message boards, this information may be collected and used by others. Note: Guadalupe River does not read any of your private online communications.
  • Guadalupe River encourages you to review the privacy statements of Web sites you choose to link to from Guadalupe River so that you can understand how those Web sites collect, use and share your information. Guadalupe River is not responsible for the privacy statements or other content on Web sites outside of the Guadalupe River and Northgate Resorts family of Web sites.

Use of your Personal Information

  • Guadalupe River collects and uses your personal information to operate the Guadalupe River Web site and deliver the services you have requested. Guadalupe River also uses your personally identifiable information to inform you of other products or services available from Guadalupe River and its affiliates. Guadalupe River may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
  • Guadalupe River does not sell, rent or lease its customer lists to third parties. Guadalupe River may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Guadalupe River may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Guadalupe River, and they are required to maintain the confidentiality of your information.
  • Guadalupe River does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
  • Guadalupe River keeps track of the Web sites and pages our customers visit within Guadalupe River, in order to determine what Guadalupe River services are the most popular. This data is used to deliver customized content and advertising within Guadalupe River to customers whose behavior indicates that they are interested in a particular subject area.
  • Guadalupe River Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Guadalupe River or the site; (b) protect and defend the rights or property of Guadalupe River; and, (c) act under exigent circumstances to protect the personal safety of users of Guadalupe River, or the public.

Use of Cookies

  • The Guadalupe River Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
  • One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Guadalupe River pages, or register with Guadalupe River site or services, a cookie helps Guadalupe River to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Guadalupe River Web site, the information you previously provided can be retrieved, so you can easily use the Guadalupe River features that you customized.
  • You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Guadalupe River services or Web sites you visit.

Security of your Personal Information

  • Guadalupe River secures your personal information from unauthorized access, use or disclosure. Guadalupe River secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

  • Guadalupe River will occasionally update this Statement of Privacy to reflect company and customer feedback. Guadalupe River encourages you to periodically review this Statement to be informed of how Guadalupe River is protecting your information.
Frequently Asked Questions
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What is your cancellation policy?
View our cancellation policy, as well as other park rules and policies on our Rules and Policies page.
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Where can I find rates?
Our rates vary throughout the season and depend on which site you choose, when you want to visit, and how many people are joining you. To check rates and availability, visit our booking website.
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Is there tubing on the Guadalupe River?
Yes! You can kayak, tube, swim, or fish in the Guadalupe River. Although we have access to the river from our Camp-Resort, we recommend tubing or kayaking where the water runs deeper.
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Are there any job opportunities available?
Yes! We are always looking for more motivated people to join our team. View our Job Opportunities page.
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Where are the other Jellystone Park™ locations?
With over 75 locations in the US and Canada, there is sure to be a Jellystone™ Park close to you. Find the Camp-Resort nearest to you.
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